The Quality Story - Chapter 2: Good People
The quality of my bags is only as good as the people that make them. That’s why we hire the best stitchers and leather workers and quality control folks we can find. We put a lot of resources into training, and we pay them well so they don’t leave. I also believe it’s really important to get people working in their gifts and enjoying what they do. Some people crave structure in their work life, and some people really do well with creative problem solving. We really try to get to know our people and their unique gifts and get them into places to use their gifts as much as possible.